Technical Training for the German-speaking Countries
16 technicians from all over Germany, Austria and Switzerland were invited to the first of two training sessions for the service technicians of the QleanAir Scandinavia Company. Along with the whole production of the Smoker Stations and the broad spectrum of its logistics program, Eberl also offered its contract partner the complete technical service for the smoking cabins in Bavaria, Baden-Württemberg and Austria.
E5 GmbH, a 100% subsidiary of Eberl, will be the contract partner for the service. For more than 20 years, QleanAir Scandinavia has been bringing solutions to market, enabling the harmonious coexistence between smokers and non-smokers with the help of their Smoking Stations. QleanAir Scandinavia maintains and services around 1000 Smoker Stations. These can be found in a host of corporations and industries, from factory halls and insurance company buildings all the way to airport terminals.
The large production hall at our headquarters in Aiging was the ideal location for the intensive, two-day workshop, carefully prepared by our Service Manager, Thomas Klauser. “It was an intense exchange with the technicians there. They placed a great deal of importance on the practical work with the stations. Also, getting to know their foreign partners was very important for the representatives of QleanAir Scandinavia and it wasn’t ignored,” said Klauser, who had taken care to arrange a social program for the evening. When people feel comfortable and can get along with one another, it makes their daily work together that much easier. Also travelling from their company headquarters in Stockholm to lead the workshop were the Global Service Manager, Hakan Eriksson, and the coordinator responsible for all service partners, Annisette Rosenholm. The central aspects of the training were not only to inform those present about new developments at the company, but also to outline the technical innovations to the Smoker Stations. The technicians were given an idea of future plans and expectations and these were illustrated with practical visual aids.
“The service workshop was a great success. The technicians were very interested and engaged in the subject matter and they learned a lot of new things that they will be able to use in their future interactions with the customers. This will contribute to improved quality,” said Klauser, summing up the event.